At A&Y Scrubs, we are committed to providing our medical community with the highest quality scrubs. If you are not completely satisfied with the fit or look of your uniform, we are here to make the return or exchange process smooth, transparent, and hassle-free.
Timeframe & General Conditions
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Exchanges: Available within 14 days from the date of delivery.
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Returns (Refunds): Available within 14 days if the item has a manufacturing defect, or within 3 days for standard returns (change of mind/no defects).
Eligibility Criteria
To accept an item for a return or exchange, it must meet the following conditions:
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The scrub must be in its original, unworn, and unwashed condition, completely free of any scents (perfumes, deodorants, or laundry detergents).
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All original tags, labels, and packaging must be intact and attached to the garment.
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Important Note: Any customized items, such as scrubs tailored to specific measurements, or items with custom name/logo embroidery cannot be returned or exchanged under any circumstances, unless there is a clear manufacturing defect.
Shipping Fees :
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Brand Error or Defect: If you receive an incorrect size, wrong color, or an item with a manufacturing defect, we will cover 100% of the return and replacement shipping costs. You won't pay a single extra pound.
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Customer's Choice (Change of mind / Wrong size selected): If the product is flawless but you wish to exchange it for a different size or color, or return it entirely, the customer will bear the shipping fees for the exchange or return (rates vary depending on your governorate).
Refund Methods
Once your return is received and inspected at our warehouse, your refund will be processed within 3 to 7 business days via one of the following methods of your choice:
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Mobile Wallets: Instant transfer via Vodafone Cash, Orange Cash, Etisalat Cash, or InstaPay.
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Bank Transfer: Direct transfer to your bank account (may take a few days depending on your bank's policy).
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Please note that original shipping fees are non-refundable for standard returns.
How to Request a Return or Exchange
We keep it simple. You don't have to jump through hoops; just contact us through one of these channels:
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Social Media: Direct message our official Facebook or Instagram pages.
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Customer support team will handle the rest and coordinate with the courier to pick up or swap the package right from your doorstep or clinic within 2 to 5 business days.